Of surveyed Australian employers reported an increase in psychosocial complaints or claims.
Source: AHRI, Psychosocial Risks Report 2025. Reporting period: 12 months to October 2024.THE BUSINESS CASE
People risk is a business risk.
Every delayed conversation, unresolved concern and inconsistent management decision has the potential to affect productivity, performance and workplace culture.
Organisations invest in policies, training and specialist support. But when workplace concerns arise, leaders still need a practical, consistent way to respond.
The gap isn’t always in the policy. It’s in what happens next.
WORKPLACE CONCERNS
Conflict, performance concerns, work-related stress and inappropriate behaviour.
INCONSISTENT RESPONSE
Delayed action, unclear next steps, poor documentation and limited follow-up.
ORGANISATIONAL EXPOSURE
Escalation, lost management time, reduced trust and emerging people-risk patterns.
Not every concern follows this path. Many do when the response is unclear.
THE COST OF INACTION
Doing nothing doesn’t mean nothing is happening.
Every delayed conversation, unresolved concern and missed opportunity to intervene can increase the cost and complexity of managing people risk.
01
Delayed action
Concerns can become more complex when difficult conversations are repeatedly postponed.
02
Inconsistent decisions
Different responses to similar situations can undermine fairness, confidence and accountability.
03
Poor documentation
Without a reliable record of actions and decisions, important context can be lost.
04
Limited visibility
Recurring issues and emerging people-risk patterns may go unnoticed until they become more serious.
By the time a matter escalates, some costs have already been incurred.
Management time. Lost productivity. Damaged relationships. Declining trust. Formal processes may only reveal costs that have been accumulating for some time.THE BUSINESS CASE IN NUMBERS
The cost of unmanaged people risk goes beyond the complaint.
Median compensation paid for serious mental health condition claims.
Source: Safe Work Australia, 2023-24Median working time lost for serious mental health condition claims.
Source: Safe Work Australia, 2023-24These figures describe the wider Australian workplace, not AccordPath customers or outcomes.
HIDDEN COSTS
The costs that don’t appear in a claims report.
Management time. Lost productivity. Employee disengagement. Damaged relationships. Declining trust in leadership.
HOW ACCORDPATH HELPS
- Earlier action Structured guidance when a concern first appears.
- Documentation A clear record of conversations and decisions.
- Follow-up Agreed actions tracked so nothing drifts.
- Organisational insight Aggregated patterns for authorised users.
Measure what matters
Review the measures that matter to your organisation.
Consider these measures when reviewing how your organisation uses AccordPath. External research findings are not evidence of AccordPath results.
Early intervention activityTime to first conversationCompletion of agreed actionsRecord quality and consistencyAppropriate escalation rateLeadership engagementRecurring themes by areaFeedback from leaders and organisational sponsors