Everything you need to know about AccordPath.
Explore how AccordPath works, who it is designed for and what organisations can expect when introducing the platform.
The platform
What is AccordPath?
AccordPath is an AI-supported people-risk management platform designed to help frontline leaders address workplace concerns early, document appropriate actions and manage follow-up.
It also provides organisations with aggregated insights into emerging people-risk themes.
Who is AccordPath designed for?
AccordPath is designed for organisations seeking a more consistent and structured approach to managing workplace people issues.
Frontline managers and team leaders use the platform to navigate concerns.
HR, People & Culture, WHS and operational leaders can use organisational insights to support oversight and prevention activities.
What types of workplace concerns can AccordPath support?
AccordPath supports leaders navigating a range of workplace concerns, including:
- Workplace conflict and tension
- Team members experiencing difficulties
- Work-related stress and pressure
- Performance and conduct concerns
- Bullying, harassment or feeling unsafe
- Professional misconduct
- Employee mental health concerns
Different situations require different responses. Some matters may need immediate action or specialist intervention.
Does AccordPath replace HR?
No.
AccordPath is designed to support appropriate early management of workplace concerns, not replace HR expertise or formal organisational processes.
It helps leaders take structured action and recognise when additional support or escalation is appropriate.
Does AccordPath make decisions for managers?
No.
AccordPath provides AI-supported guidance, prompts and structured workflows.
Managers remain responsible for exercising judgement, following organisational policies and making appropriate decisions.
Privacy, security and oversight
Can HR see every case a manager creates?
No.
AccordPath separates leader-managed case information from aggregated organisational insights.
HR and authorised administrators can view aggregated insights. Individual case content is not automatically accessible unless the case is handed over through the applicable process.
What information can organisations see?
AccordPath provides aggregated insights into workplace people-risk themes and patterns.
These insights are designed to support organisational oversight and help identify areas that may benefit from earlier attention.
How does AccordPath handle sensitive information?
AccordPath is designed with privacy and appropriate access in mind.
Organisations should review the platform's security and information-handling arrangements as part of their procurement and implementation process.
For more information, visit our Security and Privacy page or request a security review.
Is AccordPath a replacement for formal investigations?
No.
AccordPath supports structured early responses and appropriate escalation.
Formal investigations, legal obligations and specialist processes remain the responsibility of the organisation and relevant professionals.
Implementation and everyday use
How do leaders get started?
Organisations identify the leaders who will use AccordPath and arrange initial access and onboarding.
The platform is designed to support leaders through a guided experience, helping them work through concerns and identify appropriate next steps.
Do managers need specialist HR knowledge?
AccordPath is designed for frontline leaders, including those who do not have specialist HR expertise.
Its guided workflows support more structured responses, while recognising when specialist advice may be required.
Can leaders document conversations and follow-up actions?
Yes.
AccordPath supports recording relevant actions, decisions and follow-up as part of its case management workflow.
Can AccordPath be used alongside our existing policies?
AccordPath is designed to support organisational processes rather than replace them.
How the platform aligns with an organisation's policies, escalation requirements and implementation arrangements should be discussed during onboarding.
Is AccordPath suitable for large organisations?
Yes. AccordPath is designed for organisations with many leaders, multiple locations and complex reporting structures.
Leaders across departments and sites can use the platform for their own matters, while authorised HR and administrative users retain aggregated oversight.
Access is built around roles, so each leader works on their own cases and organisational reporting shows themes and patterns rather than individual case content.
Deployment scope, access requirements and technical suitability can be discussed with us before implementation.
Implementation and commercial arrangements
How can our organisation adopt AccordPath?
Book a Demo to see the platform, or Book an Introductory Call to discuss your organisation’s needs.
Implementation options can cover access, onboarding and alignment with your existing workplace processes.
What does implementation involve?
Implementation scope, users, onboarding, timing and commercial terms are agreed with your organisation.
Access requirements and existing policies can be discussed before deployment.
What measures can help us review use of AccordPath?
Depending on organisational priorities, measures may include:
- Leader engagement and adoption
- Confidence in managing workplace concerns
- Quality and consistency of documented actions
- Timeliness of follow-up
- Appropriate escalation
- Feedback from leaders
- Emerging organisational insights
These are measures to consider, not promised results.
How much does AccordPath cost?
AccordPath uses organisation-based licensing arrangements, with pricing depending on the number of users and deployment requirements.
Contact us to discuss the appropriate licensing and implementation arrangements for your organisation.
How do we arrange a demonstration?
Book a product demonstration to see how AccordPath supports leaders and provides organisational insights.